twojpiernik.com
Terms and Conditions
TERMS AND CONDITIONS OF THE WEBSITE
WWW.TWOJPIERNIK.COM
§1General Provisions
1.The website www.twojpiernik.com operates under these Terms and Conditions.
2.These Terms and Conditions define:
•the types and scope of electronic services provided through the Website,
•the rules governing the provision of such services,
•the conditions for concluding and terminating agreements for the provision of electronic services,
•the conditions for concluding and terminating Digital Content Supply Agreements and Sales Agreements,
•and the complaint procedure.
3.Every User, upon undertaking any actions aimed at using the Electronic Services of www.twojpiernik.com, is obliged to comply with these Terms and Conditions.
4.Matters not regulated by these Terms and Conditions shall be governed by the applicable provisions of Polish law, in particular:
•the Act of 18 July 2002 on the Provision of Electronic Services,
•the Consumer Rights Act of 30 May 2014,
•the Copyright and Related Rights Act of 4 February 1994,
•the Civil Code of 23 April 1964,
•and any other applicable provisions of Polish law.
§2Definitions
1.TERMS AND CONDITIONS – these Terms and Conditions of the Website.
2.WEBSITE – the online service operated by the Service Provider at www.twojpiernik.com.
3.ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the User via the Website.
4.ORDER FORM – the form available on www.twojpiernik.com enabling the Customer to place an Order.
5.SELLER / SERVICE PROVIDER – K.T.B INVEST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Limited Liability Company), entered into the Register of Entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register (KRS) under number 0001091992, share capital: PLN 5,000, registered office and correspondence address:
17C/1, 64-610 Międzylesie, Poland
Tax Identification Number (NIP): 7812066582
REGON: 527964610
Email: office@twojpiernik.com
Phone: +48 575 233 560
6.USER / SERVICE RECIPIENT – a natural person, legal entity, or an organizational unit without legal personality but having legal capacity under applicable law, using an Electronic Service.
7.CUSTOMER – a User who is an Entrepreneur and who intends to conclude or has concluded a Digital Content Supply Agreement with the Seller.
§3Offer, Prices And Placing Orders
1.The information presented on the Website does not constitute an offer within the meaning of the Civil Code but rather an invitation to conclude an agreement.
2.The prices displayed on the Website are expressed in euro (EUR) and include all applicable taxes, unless explicitly stated otherwise.
3.The Customer may place Orders 24 hours a day, 7 days a week, via the Website.
4.To place an Order, the Customer shall:
a) select the Digital Content or Products available on the Website,
b) proceed directly to the Order Form available on the Website,
c) complete the Order Form by providing accurate and complete information,
d) choose the preferred payment method from those available on the Website,
e) accept these Terms and Conditions and any other required declarations, where applicable,
f) confirm the Order by selecting the appropriate confirmation button.
5.Placing an Order constitutes an offer by the Customer to conclude an agreement with the Seller.
6.After the Order has been placed, the Seller shall immediately send an email confirming receipt of the Order to the email address provided by the Customer.
7.The agreement is concluded when the Customer receives the Seller’s confirmation of acceptance of the Order for processing.
8.The Seller reserves the right to refuse to process an Order in justified cases, including where:
•the data provided by the Customer is incomplete or inaccurate,
•the payment has not been successfully completed,
•there are reasonable doubts regarding the legality of the transaction,
•the Product or Digital Content has become unavailable due to reasons beyond the Seller's control.
9.The Seller may contact the Customer to clarify any issues related to the Order before accepting it for processing.
10.Proof of purchase (invoice or receipt, as applicable) shall be issued in accordance with the Customer’s request and the applicable provisions of law.
§4Terms And Conditions For Concluding Digital Content Supply Agreements And Sales Agreements
1.The Digital Content offered through the Website is functional, compatible, and interoperable with the hardware and software specified in the description of the relevant Digital Content.
2.The Products offered through the Website are new, compliant with the Agreement, and have been lawfully placed on the Polish market.
3.The information provided on the Website does not constitute an offer within the meaning of applicable law. By placing an Order, the Customer submits an offer to purchase specific Digital Content, a Service, or a Product under the terms specified in its description.
4.The price of the Digital Content, Service, or Product displayed on the Website is expressed in euro (EUR) and is a gross price (including applicable taxes).
5.The price of the Digital Content, Service, or Product displayed on the Website shall be binding at the moment the Customer places the Order. This price shall not change regardless of any subsequent price changes introduced on the Website after the Order has been placed.
6.The Seller clearly informs Customers about unit prices, promotions, and price reductions applicable to the Digital Content, Services, and Products. Alongside information about a price reduction, the Seller displays the lowest price of the relevant Digital Content, Service, or Product that was in effect during the 30-day period preceding the introduction of the reduction. If the Digital Content, Service, or Product has been offered for sale for less than 30 days, the Seller displays the lowest price that applied from the date it was first offered for sale until the date the price reduction was introduced.
7.Orders may be placed:
•via the Website (twojpiernik.com) – 24 hours a day, 7 days a week, throughout the year;
•by email at: office@twojpiernik.com.
8.Orders are processed from Monday to Friday during the Website's business hours, from 8:00 a.m. to 6:00 p.m.Orders placed on business days after 6:00 p.m., as well as on Saturdays, Sundays, and public holidays, will be processed on the next business day.
9.Conclusion of the Digital Content Supply Agreement or the Sales Agreement:
•to conclude a Digital Content Supply Agreement or a Sales Agreement, the Customer must first place an Order using one of the methods made available by the Seller;
•immediately after the Order has been placed, the Seller confirms receipt of the Order by sending a confirmation email to the Customer;
•after verifying the accuracy of the information provided, the Seller sends the Customer a second email confirming that the Order has been accepted for processing, which makes the Order binding on both parties;
•the second email confirming acceptance of the Order for processing shall include:
10.Confirmation of all essential elements of the Order.
11.These Terms and Conditions, including information regarding the Customer's right to withdraw from the Agreement.
12.The withdrawal form.
13.Information regarding the Customer's consent to the loss of the right of withdrawal from the Digital Content Supply Agreement and acknowledgment of such loss.
Upon receipt by the Customer of the email referred to in point 9(d) above, the Digital Content Supply Agreement or the Sales Agreement is concluded between the Customer and the Seller.
14.Services covered by the Order shall be provided after payment has been received, in accordance with these Terms and Conditions and the applicable price list.
15.Each Digital Content Supply Agreement and each Sales Agreement shall be confirmed by a proof of purchase (VAT invoice), which will be sent electronically to the email address provided by the Customer in the Order Form.
16.If, before the commencement of the Service covered by the Sales Agreement, the Seller is required, for reasons beyond its control, to change any material terms of the Agreement, the Seller shall immediately notify the Customer.
17.In the situation referred to in point 16 above, the Customer shall immediately inform the Seller whether they:
•accept the proposed amendment to the Agreement; or
•withdraw from the Agreement and receive an immediate refund of all payments made, without any obligation to pay contractual penalties or other charges.
18.If the Customer withdraws from the Agreement in accordance with point 17 above, or if the Seller cancels the Service for reasons not attributable to the Customer, the Customer shall have the right, at their discretion, to:
•receive a replacement service of the same or a higher standard, unless they agree to a service of a lower standard together with a refund of the price difference; or
•receive an immediate refund of all amounts paid.
19.The Seller shall be liable for the non-performance or improper performance of the Service covered by the Sales Agreement unless such non-performance or improper performance results exclusively from:
•an act or omission of the Customer;
•an act or omission of third parties not involved in the performance of the Service, where such acts or omissions could not reasonably have been foreseen or avoided; or
•force majeure, including unforeseeable and unavoidable events beyond the Seller's reasonable control, in particular natural disasters, war, civil unrest, riots, epidemics, or other extraordinary events affecting public life.
20.Digital Content shall be delivered only after the statutory withdrawal period has expired, unless the Customer has expressly consented to receiving the Digital Content before the expiry of that period and has acknowledged that doing so results in the loss of the right to withdraw from the distance contract.
21.Services shall be provided only after the statutory withdrawal period applicable to distance Sales Agreements has expired, unless the Customer has expressly requested that the Service begin before the expiry of that period and has acknowledged that this results in the loss of the right to withdraw from the Agreement.
§5Terms And Conditions For The Provision Of Electronic Services
1.The Electronic Service consisting of enabling the Customer to place an Order through the Website is provided by the Service Provider free of charge.
2.The agreement for the provision of Electronic Services shall be concluded as follows:
•the service enabling the Customer to place an Order through the Website is concluded for a fixed term and terminates upon the placement of the Order or upon the Customer discontinuing the Order process;
3.The technical requirements necessary to use the Website and the Service Provider's ICT system are as follows:
•a computer or other compatible device with Internet access;
•access to an email account;
•a web browser;
•enabled Cookies and JavaScript in the web browser.
4.The User shall use the Website in accordance with applicable law, good practice, and accepted standards of conduct, while respecting the personal rights and intellectual property rights of third parties.
5.The User is required to provide accurate, complete, and truthful information consistent with the actual facts.
6.The User is prohibited from providing or transmitting any content that is unlawful, illegal, or otherwise contrary to applicable law.
§6Payment Methods And Delivery
1.The Seller provides the following payment methods:
•payment by traditional bank transfer to the Seller's bank account;
•payment via the electronic payment system Przelewy24, operated by PayPro S.A., Settlement Agent, ul. Pastelowa 8, 60-198 Poznań, Poland, entered into the Register of Entrepreneurs of the National Court Register under KRS No. 0000347935, NIP: 7792369887, REGON: 301345068;
•payment by instalments.
2.In the case of payment by traditional bank transfer, payment shall be made to the following bank account:
Bank: PKO Bank Polski S.A.
Account Number (IBAN): PL79 1020 4027 0000 1902 1934 8709
Account Holder: K.T.B INVEST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
17C/1, 64-610 Międzylesie, Poland
NIP: 7812066582
The Order number should be included in the payment reference.
3.Unless the Customer selects the instalment payment method referred to in point 1(c) above, payment of the full purchase price under the Sales Agreement or the Digital Content Supply Agreement must be made within 15 minutes of placing the Order, unless otherwise specified in the relevant Agreement.
4.When using the electronic payment system, payment must be completed before Order processing begins. The electronic payment system enables payments by credit/debit card and instant bank transfer through selected Polish and international banks.
5.Products will be shipped, Digital Content will be delivered, and Services will be provided only after full payment has been received.
6.Instalment payments consist of dividing the price of the Product, Digital Content, or Service into equal instalments, which are either:
•automatically collected from the Customer's bank account provided when placing the Order; or
•paid by the Customer to the bank account of K.T.B INVEST SP. Z O.O. specified in the instalment agreement, at the agreed intervals.
7.By placing an Order using the instalment payment option, the Customer undertakes to pay the full price of the purchased Digital Content, Product, or Service.
8.By selecting the instalment payment option, the Customer authorizes the agreed instalment amount to be charged from the bank account provided during the Order process at the agreed intervals until all obligations arising from the Digital Content Supply Agreement or the Sales Agreement have been fulfilled.
9.Delivery costs for Products are borne by the Customer. The applicable delivery charges are calculated during the checkout process and depend on the selected payment method and delivery method.
10.The delivery period for Products consists of the order processing time and the carrier's delivery time:
•regular Products are processed within 2 business days;
•pre-order Products are processed within 30 business days,
counted from the earliest of the following events:
11.Receipt of payment under the Sales Agreement in the Seller's bank account;
12.Successful authorization of the transaction by the electronic payment system; or
13.Acceptance of the Order for processing by the Seller in the case of instalment payments.
Delivery by the carrier is completed within the period declared by the carrier, usually 1–2 business days from the date of dispatch. Deliveries are made on business days only, excluding Saturdays, Sundays, and public holidays.
14.Products purchased through the Website are delivered by courier service.
15.Digital Content purchased through the Website is delivered to the email address provided by the Customer within 7 business days from the occurrence of one of the events specified in point 10 above.
16.Services are provided either:
•online through communication platforms selected by the Seller; or
•in person at the location and time designated by the Seller.
§7Complaints
1. Complaints concerning statutory warranty and non-conformity of Digital Content, Services, or Products with the Agreement
The legal basis and scope of the Seller's liability towards Customers referred to in §10 of these Terms and Conditions for any non-conformity of Digital Content, Services, or Products with the Agreement are governed by the Polish Consumer Rights Act of 30 May 2014.
The Seller shall be liable to Customers referred to in §10 of these Terms and Conditions for any non-conformity of the Digital Content with the Agreement:
1.where the Digital Content is supplied on a continuous basis – throughout the entire period of the Digital Content Supply Agreement;
2.where the Digital Content is supplied as a one-time delivery or in separate parts – for any non-conformity existing at the time of delivery and discovered within 2 years from that date.
3.The Seller shall be liable to Customers referred to in §10 of these Terms and Conditions for any non-conformity of the Product or Service with the Agreement that existed at the time the Product was delivered or the Service was performed and that becomes apparent within 2 years, unless the expiry date or period of usability specified by the Seller or persons acting on the Seller's behalf is longer.
4.The legal basis and scope of the Seller's statutory warranty liability (rękojmia) towards Customers acting as Entrepreneurs are governed by the Polish Civil Code of 23 April 1964.
5.An Entrepreneur shall lose their rights under the statutory warranty if they fail to inspect the Digital Content, Service, or Product in the manner and within the time normally accepted for goods of that kind and fail to notify the Seller of the defect without undue delay. Where the defect becomes apparent only at a later date, the Entrepreneur must notify the Seller immediately after discovering it.
6.Notifications regarding defects, non-conformity of Digital Content, Services, or Products with the Agreement, and related claims may be submitted:
•by email to: office@twojpiernik.com, or
•by post to:
K.T.B INVEST SP. Z O.O.
17C/1
64-610 Międzylesie
Poland
7.The complaint should include as much relevant information as possible concerning the subject of the complaint, in particular:
•the type of non-conformity or defect,
•the date on which it occurred,
•the Customer's request,
•and the Customer's contact details.
Providing complete information will facilitate and accelerate the complaint handling process.
8.The Customer shall cooperate with the Seller in determining whether any non-conformity of the Digital Content results from characteristics of the Customer's Digital Environment.
9.The Seller shall respond to the Customer's complaint without undue delay and no later than 14 days from the date the complaint is received.
10.In the case of a Customer referred to in §10 of these Terms and Conditions, failure by the Seller to respond within the above 14-day period shall be deemed acceptance of the complaint.
11.Customers referred to in §10 may initially request:
•for Digital Content or Services – that they be brought into conformity with the Agreement;
•for Products – repair or replacement.
A price reduction or withdrawal from the Agreement may only be requested in the cases specified in the Consumer Rights Act of 30 May 2014.
12.If a complaint submitted by a Customer referred to in §10 is justified, the Seller shall, as appropriate:
•bring the Digital Content or Service into conformity with the Agreement at its own expense;
•reduce the price of the Digital Content, Service, or Product. The reduced price shall remain proportionate to the value of compliant Digital Content, Service, or Product compared with the non-compliant one. Where the Digital Content is supplied in parts or continuously, the reduction shall also take into account the period during which the Digital Content was non-compliant. The refund resulting from the price reduction shall be made within 14 days of receipt of the Customer's valid declaration requesting the reduction;
•where the Customer validly withdraws from the Agreement, refund the full purchase price of the Digital Content, Service, or Product within 14 days of receiving the withdrawal statement or the returned Product (or proof of its return). Following withdrawal, the Customer shall cease using the Digital Content or promptly return the Product to the Seller at the Seller's expense.
13.The Seller's response to the complaint shall be provided on paper or another durable medium, including email or SMS.
14.The Seller shall not be entitled to demand payment from Customers referred to in §10 for the period during which the Digital Content was not in conformity with the Agreement, even if the Customer actually used the Digital Content before withdrawing from the Agreement.
15.Where only part of the Digital Content or Digital Service is affected by non-conformity, or where the obligation to supply part of the Digital Content ceases following withdrawal from the Agreement, the Seller shall refund only the portion of the price corresponding to that non-compliant Digital Content or Digital Service.
2. Complaints concerning Electronic Services
1.Complaints relating to Electronic Services provided through the Website may be submitted by email to:
office@twojpiernik.com
2.The complaint should contain as much information as possible concerning the nature of the issue, including in particular:
•the type of irregularity,
•the date on which it occurred,
•and the User's contact details.
Providing complete information will facilitate and speed up the complaint handling process.
3.The Service Provider shall examine the complaint without undue delay and no later than 14 days from the date of its receipt.
4.The Service Provider's response to the complaint shall be sent to the email address provided by the User in the complaint or by any other contact method indicated by the User.
§8Right Of Withdrawal
1.A Customer who is a Consumer or an Entrepreneur with consumer rights may, as a general rule, withdraw from a distance contract within 14 days, subject to the exceptions provided for by applicable law and these Terms and Conditions.
2.Subject to point 10 of this Section, where the Customer withdraws from the Agreement, the Agreement shall be deemed never to have been concluded. The Customer shall return the Product to the Seller within 14 days from the date of submitting the withdrawal notice.
The Product should be returned to the following address:
K.T.B INVEST SP. Z O.O.
17C/1
64-610 Międzylesie
Poland
3.The Customer shall be liable for any reduction in the value of the Product resulting from handling or using it beyond what is necessary to establish its nature, characteristics, and functioning.
Subject to the provisions below, the Seller shall refund all payments received from the Customer no later than 14 days after receiving the Customer's notice of withdrawal.
4.If the Customer selected a delivery method that is more expensive than the least expensive standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the additional delivery costs.
5.The Seller may withhold reimbursement until the returned Product has been received or until the Customer provides proof of having returned the Product, whichever occurs first.
6.The Customer withdrawing from the Agreement shall bear only the direct cost of returning the Product.
7.The 14-day withdrawal period shall be calculated in accordance with the provisions of the Polish Consumer Rights Act, depending on the type of Agreement concerned.
Exceptions to the Right of Withdrawal
The right to withdraw from the Agreement shall not apply in the following cases:
1.Digital Content not supplied on a tangible medium, where the Customer is required to make payment and the performance has begun with the Customer's prior express consent, after the Customer was informed that they would lose the right of withdrawal once the performance had begun, acknowledged this information, and received the required confirmation from the Seller.
2.Non-prefabricated Products manufactured according to the Customer's specifications or clearly personalized to meet the Customer's individual needs.
3.Service Agreements where the Service has been fully performed with the Customer's prior express consent after the Customer acknowledged that they would lose the right of withdrawal once the Service had been fully performed.
4.Products supplied in sealed packaging that cannot be returned after opening for reasons of health protection or hygiene.
5.Products that are liable to deteriorate rapidly or have a short shelf life.
6.Any other agreements for which the right of withdrawal has been lawfully excluded in accordance with applicable law and these Terms and Conditions.
7.Agreements relating to participation in workshops, training sessions, or other events organized on a specific date or during a specific period, in accordance with Article 38(12) of the Polish Consumer Rights Act.
If the Customer cancels their participation in a workshop, no refund shall be due. However, the Seller offers the Customer the following alternatives:
•transfer the booking to another available workshop date; or
•receive a voucher equal to the amount paid, which may be used in the Seller's online store or towards another event organized by the Seller within 12 months from the date of the originally booked workshop.
§9Provisions Applicable To Business Customers (B2B)
1.The provisions of this Section apply exclusively to Entrepreneurs who are not entitled to consumer protection under the Polish Consumer Rights Act, as referred to in §10 of these Terms and Conditions.
2.The Seller shall have the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 business days from the date of its conclusion. Such withdrawal may be made without stating any reason and shall not give rise to any claims by the non-Consumer Customer against the Seller.
3.The Seller reserves the right to limit the payment methods available to Customers who are not Consumers, including the right to require full or partial prepayment of the purchase price, regardless of the payment method selected by the Customer or whether the Sales Agreement has already been concluded.
4.The benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, shall pass to the Customer who is not a Consumer at the moment the Seller hands the Product over to the carrier. From that moment, the Seller shall not be liable for any loss, shortage, damage, or delay occurring during transportation until the Product is delivered to the Customer.
5.Where a Product is shipped by a carrier, a Customer who is not a Consumer shall inspect the shipment in the manner and within the time normally accepted for this type of shipment. If any loss or damage occurring during transport is identified, the Customer shall take all necessary steps to establish the carrier's liability.
6.The Service Provider may terminate an agreement for the provision of Electronic Services with a User who is not a Consumer with immediate effect and without stating any reason by sending the User a notice of termination.
§10Provisions Applicable To Entrepreneurs With Consumer Rights
1.An Entrepreneur operating as a sole proprietor (this Section does not apply to commercial companies) shall be entitled to the protection provided under the Polish Consumer Rights Act, provided that the agreement concluded with the Seller is directly related to their business activity but is not of a professional nature for that Entrepreneur, as determined in particular by the scope of the business activities registered for that Entrepreneur.
2.An Entrepreneur referred to in point 1 above shall benefit from consumer protection only with regard to:
•unfair contractual terms (abusive clauses);
•liability for non-conformity of Digital Content, Services, or Products with the Agreement;
•the right to withdraw from a distance contract;
•provisions governing Digital Content Supply Agreements and Digital Service Agreements.
3.The Entrepreneur referred to in point 1 above shall lose the consumer rights described in this Section if the Sales Agreement concluded with the Seller is of a professional nature, as determined on the basis of the Entrepreneur's registration in the Central Registration and Information on Business (CEIDG), in particular with reference to the registered Polish Classification of Business Activities (PKD) codes.
4.Entrepreneurs referred to in point 1 above are not covered by the institutional consumer protection provided to Consumers by Municipal or District Consumer Ombudsmen or by the President of the Office of Competition and Consumer Protection (UOKiK).
§11Intellectual Property
1.All content published on the Website www.twojpiernik.com is protected by copyright law and (subject to §11 point 3 below and content provided by Users under licence, assignment of copyright, or other lawful use) is the exclusive property of:
K.T.B INVEST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
entered into the Register of Entrepreneurs maintained by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS No. 0001091992,
Registered office and correspondence address:
17C/1, 64-610 Międzylesie, Poland
NIP: 7812066582
REGON: 527964610
The User shall be fully liable for any damage suffered by the Service Provider resulting from the use of any content available on www.twojpiernik.com without the prior consent of the Service Provider.
2.Any use, reproduction, copying, distribution, publication, modification, or other exploitation of any element of the content available on www.twojpiernik.com, in whole or in part, without the Service Provider's prior written consent constitutes an infringement of the Service Provider's copyright and may result in civil and criminal liability under applicable law.
3.By submitting files or any other content to the Website, the User confirms that they have the legal right to use and dispose of such materials. The User shall bear full responsibility for any infringement of copyright, related rights, or personal rights of third parties. Should any third party bring claims against the Website or the Service Provider arising from such materials, the User agrees to fully indemnify and hold harmless the Website and the Service Provider from any liability and to satisfy all justified third-party claims arising from such infringement.
§12Liability
1.The Service Provider shall make every reasonable effort to ensure that the information available on the Website is complete, accurate, and up to date, and is presented with due care, taking into account the applicable factual and legal circumstances to the extent permitted by law.
2.The Service Provider complies with all obligations arising from Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (Digital Services Act – DSA) and designates a contact point within the meaning of the Digital Services Act at its registered office specified in §2 of these Terms and Conditions.
3.The Website does not provide Users with functionality to publish comments, reviews, posts, or other publicly visible user-generated content.
•is unrelated to the subject matter of the Website;
•unjustifiably damages the reputation or good name of the Service Provider;
•contains language generally regarded as offensive or obscene;
•promotes products or services competing with those of the Service Provider.
•refusing publication;
•reducing its visibility;
•removing the content;
•restricting access to the content;
•limiting or disabling monetization;
•suspending or closing the User's account;
•suspending or terminating the provision of services to the User.
•a sufficiently reasoned explanation of why the reporting User believes the content is illegal;
•a clear indication of the exact electronic location of the content, including the relevant URL or URLs and any additional information necessary to identify the content;
•the name (or company name) and email address of the reporting User, except where the report concerns offences referred to in Articles 3–7 of Directive 2011/93/EU;
•a statement confirming that the reporting User, acting in good faith, believes that the information and allegations contained in the report are accurate and complete.
4.The Service Provider shall inform Users of any material amendments to these Terms and Conditions.
5.Users shall bear full responsibility for any breach of law or damage caused by their activities on the Website, including in particular:
•providing false or misleading information;
•disclosing confidential or legally protected information;
•infringing the personal rights, copyrights, or related rights of third parties;
•processing personal data of other Users in a manner inconsistent with the purposes of the Website or in violation of applicable data protection laws.
13.Wherever reasonably possible, the Service Provider shall inform Users in advance of any planned interruptions or disruptions affecting the operation of the Website, particularly any interruptions in access.
14.The Service Provider shall make every reasonable effort to ensure that the Website operates properly from both a technical and legal perspective.
15.The Service Provider shall monitor changes in applicable legislation and update the Website accordingly whenever necessary.
16.Updates to the Website's systems shall be carried out by the Service Provider without imposing any additional costs on Users.
17.The Service Provider shall take all reasonable measures to protect Users' personal data.
18.With respect to Users acting as Entrepreneurs, the Service Provider shall not be liable for:
•any direct or indirect loss or damage (including, without limitation, loss of profits, business interruption, loss of business information, or other financial losses) arising from the use of, inability to use, or malfunction of the Website, including failures of IT systems or power supply interruptions;
•any damage resulting from improper use of the Website by a User who is not a Consumer or from malfunctioning computer equipment, software, or communication systems used to access the Website;
•any damage arising from errors, failures, interruptions in the operation of the Website, or incorrect storage or retrieval of data by Users;
•disruptions in the proper functioning of the Website or loss of data caused by force majeure or actions of third parties;
•actions of third parties involving the unlawful use of data or materials published on the Website in violation of applicable law or these Terms and Conditions;
19.The User shall be solely responsible for providing an email address to which they do not have access, including an incorrect email address or one belonging to another person or entity.
§13Final Provisions
1.All agreements concluded through the Website shall be governed by and construed in accordance with the laws of the Republic of Poland.
2.If any provision of these Terms and Conditions is found to be inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the invalid or unenforceable provision.
3.Any amendments to these Terms and Conditions made by the Service Provider shall become binding upon the User, provided that the User has been properly informed of such amendments and has not terminated the agreement for the provision of Electronic Services within 14 days of receiving notice of the changes.
4.The Service Provider shall notify Users of any amendments electronically by sending a notice to the email address provided by the User.
5.Any disputes arising between the Service Provider and the User (Customer) shall first be resolved through negotiations with the intention of reaching an amicable settlement. If such settlement is not possible or is unsatisfactory for either party, the dispute shall be resolved by the competent court in accordance with point 6 of this Section.
6.Judicial settlement of disputes:
•disputes between the Service Provider and a User referred to in §10 of these Terms and Conditions shall be submitted to the competent courts in accordance with the provisions of the Polish Code of Civil Procedure of 17 November 1964;
•disputes between the Service Provider and a User (Customer) acting as an Entrepreneur shall be submitted to the court having jurisdiction over the registered office of the Service Provider.
7.A Customer who is a Consumer also has the right to use out-of-court dispute resolution procedures, including, in particular:
•requesting mediation after the complaint procedure has been completed;
•submitting the dispute to a permanent consumer arbitration court.
Information regarding alternative dispute resolution procedures and consumer arbitration courts is available from the Office of Competition and Consumer Protection (UOKiK) and other competent authorities.
Consumers may also obtain free assistance from a municipal or district Consumer Ombudsman or from consumer protection organizations. Out-of-court dispute resolution procedures are free of charge after the complaint procedure has been completed.
8.A Consumer may also seek an amicable resolution of a dispute by submitting a complaint through the European Online Dispute Resolution (ODR) Platform, available at: